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Field Service Engineer
Job Opportunity at
Posted on Sep 13
Our client is a world leader in injection molding machinery. They are the world’s largest producer of plastic injection molding machinery and have an installed base of 200,000 injection-molding machines in more than 160 countries.
They have an immediate opening for a Field Service Engineer.
This position is responsible for machine start-up, repair service, and/or provide other technical assistance at the customer’s facility or technical centers to ensure customer satisfaction.
Troubleshoot electrical, hydraulic and mechanical problems of new and used injection molding machinery
Start up, provide molding assistance, and give hands on operator and maintenance training for new injection molding machines
Act as company representative in direct handling and follow-up of customer issues to ensure machine problems are resolved quickly and effectively.
Generate clear, concise, accurate and complete field service reports, expense reports, and timely return of those reports to the home office.
Position works from our office with frequent travel to customer locations in New England, New York and New Jersey
Perform other duties as required
Required Experience and Education
Bachelor’s degree in Engineering (mechanical, industrial or electrical) or have equivalent in work experience
Possess a working knowledge of process parameters of injection molding to properly assess whether a problem is mold, materials, or machine related.
Ability to read, and interpret electrical, mechanical, and hydraulic drawings.
Ability to use hand tools and various hydraulic, mechanical and electrical test equipment.
Must be fully computer literate with experience in DOS and Windows Applications
Must have five (5) or more years of field service experience or equivalent experience in the area of troubleshooting and repair of injection molding machines.
Must possess and maintain a serviceable vehicle for transportation to and from the work site or other location.
OSHA 10 or 30 certified
Resilience in the face of challenging circumstances
Analytical, problem solving and organizational skills
Ability to manage competing priorities
Customer service focus
Proactively contribute to creating a good team atmosphere
Take ownership for individual and team success
Resilience, flexibility, optimism and open to change
Strong planning skills with the ability to handle multiple projects through to completion
Mechanical Engineering Degrees
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