Field Service Manager
Job Opportunity at KLA Industries

Posted on May 25

http://www.klaindustries.com    513-939-3560

Location: Providence, RI
Job Type: Full Time
Job ID: W4160454

An industry leader in the production of a diverse portfolio of sensing and polymer test equipment. For more than 6 decades delivering some of the most accurate information available in the market for measurement of polymer rheology, pressure, and temperature. Industries served are automotive, plastics, film, food & beverage and machinery and more.
  • Competitive base salary
  • 401K with company march
  • Full Benefits
  • Culture of expertise of an engineering staff that averages 15-20 years’ experience
Your unique role with the company: Reporting to the Vice President of Business Development you will be responsible for global aftermarket service business. The Field Service Manager will lead all service technicians to achieve performance goals. You will build relationships with all departments and with key customers to maximize aftermarket service performance.  
  • Establishes Aftermarket Service Goals, Activities, and Strategies in line with Corporate, Segment, and Product Management Service Objectives
  • Is responsible for the scheduling, completion, and growth of the Aftermarket Service Business
  • Insures Service Goals are achieved via effective management of assigned Service Technicians
  • Recruits and develops new Service Technicians
  • Manages the Independent Service Providers (ISP) training, scheduling, and invoicing activities
Background Profile: 
  • Expertise in engineering knowledge in product application and capital equipment service and support
  • 8+years’ Experience in Aftermarket Service, Channel Management, or equivalent plus a min. 3 years supervisory/management experience
  • Willingness to travel domestically and internationally about 50%
  • Exposure to developing and executing a comprehensive global aftermarket strategy
  • Demonstrated leadership skills
BS in a Business or Technical field, MBA preferred
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